Industries

Onboard agents quickly, then rehearse the conversation that closes

Agent training has a short window. Somebody joins, and within weeks they are in front of a client making judgement calls about price, disclosure and negotiation. What decides the outcome is almost never a fact they could have looked up.

Why us for this sector

Zillion eLearning has been building training for this sector since 2011, with 7,300 hours of eLearning delivered worldwide. ZillionLMS is the platform that came out of doing it.

What makes it hard

The part that actually
gets in the way

The ramp is too long

An agent who takes three months to become effective is three months of pipeline you did not get.

The skill is conversational

Pricing conversations, objections and negotiation cannot be taught by a slide that describes them.

Disclosure has to be right

What an agent says about a property is a compliance matter, and it is said out loud, unsupervised.

What ZillionLMS does

How the platform
handles it

  • A structured onboarding path that starts automatically on the join date
  • Roleplay practice for listing presentations, price objections and negotiation, scored against a rubric
  • Manager review of practice transcripts, so coaching is based on what was actually said
  • Short mobile courses for agents who are rarely at a desk
  • Compliance training assigned and recorded, with recurring reassignment where required
  • A leaderboard ranked on practice done, which suits a sales floor
AI roleplay practice in ZillionLMS, scored against a rubric

Before you ask

Common questions

How realistic is the roleplay?

The AI plays the counterpart in a defined scenario, by text or by voice, and holds a position rather than agreeing with everything. The scoring is against a rubric written for that scenario.

Can managers listen back?

Managers can review the transcript and the score, which turns a coaching conversation into a specific one rather than a general one.

How quickly can a new agent be set up?

Add them and the onboarding path starts on their join date. There is nothing for a manager to schedule.

See it with your own content

Start a free trial and upload a course you already own. 15 days, 10 seats, no commitment and no card.